6785905686

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Discover the answers to our frequently asked questions below

Category Support
  • Order Problems

    Buying on shesnutritions
    How to purchase / Checkout
    Tips for safe shopping on shesnutritions 
    Order changes
    How to leave a review 
     

  • Product & Stock 

    How do I know if an item is in stock?
    How can I be notified of out-of-stock items?
     

  • Shipping & Delivery

    Is free shipping available?
    Why was my order divided into two or more packages?
    Why is my order taking longer to process than normal?
    How do I update my shipping address?
    Why does tracking say that they haven't received my package yet? 
     

  • Your Security

    Guidelines for safe internet access
    How does shesnutritions protect your personal information?
    Is it safe to shop on shesnutritions? How will my information be used?
    Will I receive spam emails?
    How to recognize scam emails or calls
    How to recognize if SMS messages are actually from an official courier?   
    Report something suspicious on shesnutritions
     

  • Payment

    What is 3D secure (3DS)? 
    What payment methods are available? 
    How do I use a visa gift card? 
    How do I add a credit/debit card? 
    How do I edit my credit/debit card?
    How do I delete my credit/debit card?
    What is an authorization hold? 
    Why was I charged twice?
    Why has my payment declined? 
    Why am I charged for sales tax? 
    Why is sales tax charged on some items but not others? 
    Why am I seeing duplicate pending charges for one purchase?
    Why are there pending charges after my payment failed or the order was canceled? 
    Avoiding payment scams 
    How to identify cash app scam accounts
     Unknown charges
     

  • Return & Refund

    How to return or exchange an item 
    What if I received an item damaged or not as described?
    What if I received the wrong item?
    Can I change return options?
    How long do I have to return something?
    How do I ship my items back?
    Where is my return label?
    What If no barcode is available?
    How do I track my refund?
    When will I receive my refund? How long does it take?
    Will shesnutritions let me know when I get my refund?
    What if my refund amount is incorrect?
    How can I request a price adjustment?
    Why does it look like I am being charged again after requesting a refund? 
Policies Request an item 

QUESTIONS

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contact our customer service email here:

 shesresourcelibrary@shesnutritions.com